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    SUPPORT

    HOW CAN WE HELP YOU?

We have streamlined our support services to focus on getting your request to the right team as quickly as possible. Our Ticket-Based system is the most expeditious way to offer high-level support. Phone calls may be arranged per incident by request. Please note that some support requests may incur charges.  

 

Have an existing ticket? Save response time and update it here

Opening multiple tickets on the same issue slows down support response

SUPPORT DEPARTMENTS

POS & ECommerce Integrated

For POS & ECommerce Integrated accounts. Some inquiries may require external vendors or system support services. 

Monitored : business hours.

Submit a ticket  

 

dbcEngine Portal

For dbcEngine Franchise, Member and Business Portal Manager systems.

Monitored : business hours

Submit a ticket  

 

Hosting Service

For Hosting Services including websites, email, databases including Managed Dedicated Hosting and Advanced VPS.

Monitored : 24/7

Submit a ticket  

 

Domain Name Registration and Management

For Domain Name Registration, Renewal and Services.

Monitored : business hours

Submit a ticket  

 

Account Inquiries

Questions or help with billing, adding or changing your information and contacts in your account.

Monitored : business hours

Submit a ticket  

Pay an invoice  

 

Production Inquiries

Ask questions here about your system, application, project – for new additions or changes.

Monitored : business hours

Submit a production inquiry  

 

Support Notices

Domain Notices  

.am, .cx .la Registry

0 sec ago

THIS IS A SCHEDULED EVENT Jul 29, 07:00 - 11:00 UTC

Jun 23, 11:44 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart



COM/NET Registry

0 sec ago

THIS IS A SCHEDULED EVENT Jul 19, 01:00 - 01:45 UTC

Jun 25, 12:24 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart



.SE & .NU Registry

0 sec ago

THIS IS A SCHEDULED EVENT Jul 8, 19:00 UTC  -  Jul 9, 00:00 UTC

Jun 9, 18:01 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart



Digicert/Symantec/Geotrust/Thawte/RapidSSL Certificate Authority

0 sec ago

THIS IS A SCHEDULED EVENT Jun 28, 07:00 - 08:00 UTC

Jun 25, 12:27 UTC
Scheduled - During this scheduled system maintenance, users may be unable to process SSL orders under the Digicert/Symantec/Geotrust/Thawte/RapidSSL brand name.



Neustar Registry

27 minutes ago

THIS IS A SCHEDULED EVENT Jun 27, 14:00 - 18:00 UTC

Jun 5, 11:45 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart



Announcements

 

Internal Maintenance Accounts System Announcement

50 years, 6 months ago

MEMO to all iTMG clients, partners, and affiliates

We will be performing a scheduled internal Accounts Management System upgrade on Mon Jun 1, 2020 from 12:00ET to approx 14:00ET.

Access to tickets, billing information, ordering, payments, and domain management will be offline during this time.

Active account systems, including Application and Website Hosting, Dedicated VMs, Dedicated Servers, Domain services are unaffected by this maintenance and will continue to operate fully during this time.

This upgrade will bring a much updated interface and some new management features to help you manage your digital business more easily.

Thank you for your patience.

-- your iTristan Media Group team 




CONFIRMED Suspension of cheque payment option

50 years, 6 months ago

Hello all, hope everyone is keeping safe, following your community social distancing measures and keeping your loved ones healthy.

As we suspected was going to unfold from last week: we are suspending cheque payment option for the foreseeable future effective immediately

This is a direct consequence of recent government directive mandating non-essential office closure as part of social distancing measures in an effort to flatten the COVID-19 curve. While our physical office building will be open, mail will not be processed during this time, nor will we be receiving or processing physical mail nor holding in person meetings as mentioned last week - as we are working 100% remote for the time being.  

Alternatives to cheque payment

Mentioned in our previous notice on this, most businesses are already on electronic-based payments; for those accounting departments that prefer cheques, we ask that these businesses understand that the government mandate gives us no choice and agree to pay by online methods already in place: credit card, paypal, or EFT/Direct payments. If you need bank direct payment coordinates please submit an Accounts ticket at https://itristanmedia.com/support and we'll be happy to help you get set up.

Fluid Situation

Per government announcement this is planned as a two week measure. However, we are expecting this to remain up in the air as to the real time frame as the situation unfolds. We will keep everyone appraised of changes to this.

Thank you everyone, stay safe, help your communities stay safe

-- your iTristan Media Group team